FAQ

Got a question about what we sell and how we do it?

The answer to most of your questions is in here!

 

Q: Do your plugs/tunnels come in pairs?

As with most other UK sellers, we sell all our items individually. All prices in our store are for one (1) single plug, so please change the quantity before you Checkout if you need a pair.

Q: Do you have sizing information?

All sizes are stated in millimetres (mm) as this is the UK method of sizing body jewellery and plugs, so if you're familiar with imperial/US sizing please check with any of several online body jewellery conversion charts.
As with all body jewellery and plugs, all sizes are approximate and there may be slight variations between two products. If you're buying a pair we will always try to match them as best we can.

Q: Which Payment Methods do you accept?

We accept PayPal and most major debit or credit cards.
If using Paypal, you can pay either through your PayPal account or as a guest if you don't have an account. All payment data is encrypted and secure and we never see your account or card details.

Q: Do you have any discount codes?

Almost certainly and to find them make sure you're Following us on social media:
Facebook: SickPlugsUK or LikeSickStuff
Instagram: @sickplugs
Twitter: @sickplugs
Pinterest: @sickplugs
Tumblr: @sickplugs

Codes should also be simple to find on many of the popular "Coupon code websites" available via Google. Search "Sick Plugs Discount Code" anytime.

Q: Do you ship worldwide?

Yes, we ship worldwide at very low cost! We always use Royal Mail First Class Airmail. If your country charges import/customs fees these are your responsibility and are not included in the cost of your order.

Q: When will I receive my order?

All orders are posted within 2 - 3 working days although we pride ourselves on our fast delivery and excellent customer service so you may receive your order quicker than you're expecting!

We always post using Royal Mail First Class services so if you are in the UK you could be wearing your plugs the very next day, although you should always allow longer, especially at busy times. Orders to the EU generally take around 4 - 5 working days once they're posted and to the USA, Canada, Australia and New Zealand can take anywhere between 2 - 3 weeks. Please be aware of this when ordering.

Q: Can I return an item if I change my mind?

Yes! All online sales are covered by Distance Selling Regulations (DSR's) so you have the right to return any item within seven (7) days. All returns should be in unworn condition and you should always include your name, Paypal Transaction ID and a short note. Return postage/shipping is at your expense and risk and can not be refunded by us. We recommend returning any items by a trackable postage method. Please contact us before returning any items. 

Q: Do you make custom plugs?

We don't make "one off" plugs but if you have a specific request feel free to contact us and we can usually help you source what you're after! If you own a clothing line or any other business and would like your logo/brand/image on a plug we can make it for you, at a much lower cost than you might imagine! Get in touch to discuss minimum order quantities and pricing.

Q: I've seen something I want that you don't have! Can you get it for me?

Yes, almost certainly! Please drop us a message to discuss as we can supply pretty much ANY item of body jewellery you can think of! 

Q: Do you do wholesale?

Yes! Most of our products are available at wholesale prices to tattoo and/or piercing studios and other body jewellery retailers. Please get in touch to discuss an order. We ask that you order a minimum of 10 plugs each time although there is no maximum! Wholesale orders can be paid by either Paypal or bank transfer and in some cases we may offer you 30 days credit. If you're an artist and think you have a design we might be interested in turning into plugs, speak to us about a collaboration. We look forward to hearing from you!

Q: How do I get sponsored/endorsed by you?

We're always looking for new faces to represent our brand but you have to be special! Our plugs are unusual, high quality and awesome so you need to be too! We're interested in hearing from agency-represented models of any gender who have a unique or stunning look, sportsmen or women, singers, performers and/or artists or Bloggers/Youtube reviewers who can show us they have many Followers/Subscribers and will regularly promote our brand in exchange for plugs. We don't send free plugs in exchange for "shoutouts" or on the promise you'll "tell everyone about us", sorry. We might see you on the social networks and come and talk to you though, so never say never. If you think we might be interested in sponsoring/endorsing you please drop us a message with links to all your social media profiles and a bit about yourself.



 

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